HomepagePersonal Development Who is Smith?What do you Want? N.H.S. NLP Business Services Client Quotes Is Coaching for you? Links Contact Us Articles

Business Services

For personal, professional & team development in the work context:

'I will pay more for the ability to handle people than for any other skill'
John D. Rockefeller

The ability to communicate was rated as the most important factor in making a manager 'promotable' by subscribers to Harvard Business Review.

My business experience is surprisingly varied. For many years I was a professional musician and song-writer. I wrote and appeared in my own TV series and worked with such people as Eric Clapton, ELP, Al Stewart and Cat Stevens. I am a Master Practitioner of NLP and a Hypnotherapist.

I have taught NLP at the University of London, the Eastman Institute and at Truro and Penwith Colleges. My key skills include facilitating change, increasing clarity and confidence, dealing with performance blocks and making learning fun.

How do you succeed in business?

Well, to start with you need to be sure where you're going, to communicate effectively and to understand, work and get on with others. I help people to be confident and clear about their future, to build and maintain strong relationships and to communicate with clarity and power.

To sum it up: I help you to be clear about exactly what you want, then I help you to get it.

Here are some of the organisations for which I have coached or trained people:
The Environment Agency, Hewlett-Packard Laboratories, Eagle Star Insurance, Orange, HSBC, First Direct, Barclays Bank, Reuters, Arthur D Little, Royal & Sun Alliance, Edward Billington and Son, Criddle and Co. Ltd., Mars Confectionery, English Provender Company, Four Square, Information Services International, Bristol United Healthcare Trust, The Market Research Society, Taylor Nelson Soffres, Seagram, Jewsons, Eliza Tinsley, Lotus, The Northern Centre for Cancer Treatment, Newcastle Paediatric Oncology Team, Brighton Hove & East Sussex Health Authority, The Eastman Institute, Birkbeck College, Serco, Land Securities Group, World Class International, Penwith College, Truro College, Cornwall County Council.

Smith & Friends' activities are tailored to integrate with our clients' cultural and organisational requirements. Each event is different, because each person or group of delegates is unique. We teach - and demonstrate - behavioural flexibility.

Small Business Partnerships

'The best way to be ready for the future is to invent it' - John Scully


Is all the weight on your shoulders?

I have run small businesses here and in the USA.  I can offer personal experience and current best practice in how to make sense of your situation and make it work for you.

As your Professional Coach,  I will be on your side in a relationship that is confidential, practical and focused firmly on helping you to create the success you want.

I can help you to tap in to your creativity and experience so you can make better decisions, prioritise wisely and delegate effectively. This will enable you to free up more of your time so you can plan your next moves.


Whenever people rub together, friction is likely to occur. Smith & Friends offer the most advanced practical technology for easing human interaction.

We offer the 'How to' for core management skills, effective communication, and other money and time-saving know-how. See Business Services for details. Everything we teach is based on analysis of real high performers in real situations. We offer the fast track to best practice.

If your organisation has no training department, Smith & Friends can create a programme of training and coaching tailored exactly to your needs. Please contact us to discuss your requirements, so we can propose a practical solution to fit your budget.

Smith & Friends

Smith & Friends is based in Cornwall.

Smith & Friends was initiated in 2000 as a network-based organisation. The concept is of an flexible resource providing the highest quality specialist trainers and coaches for clients of all sizes - from Major corporations like Hewlett Packard and Eagle Star Insurance
to small businesses and private individuals.

The advantage of operating this way is in minimizing the overhead to allow us to provide the very best training, coaching and facilitation at keenly competitive prices.

We aim to build long-term relationships with our clients. After we meet to discuss how you want to develop your people, the network members form a powerful resource so that we can ensure that your organisation gets exactly what you need to achieve a competitive edge.


Profile - Will Lakeman

After a successful career in account management Will moved into business consultancy. Equally at home leading challenging and stimulating workshops or managing large strategic projects, Will has built up a range of excellent partnerships with a wide variety of the group's blue chip clients. Relaxed and engaging in style, his most frequently requested programmes include coaching, selling, presenting and communication skills. Will is a certified NLP Master Practitioner.

Profile - Ralph Nelson-Tucker

Ralph is dedicated to improving personal performance in a corporate environment. A training and development professional, with employed experience in large and small companies and self-employed experience with major organisations and SMEs, he is commercially-focused, a communicator, motivator, leader and developer of people. He spent 8 years in senior sales management, training and business planning roles with Forte Hotels. Ralph's key skills lie in sales management, training and development and presenting. He is a certified NLP Practitioner, is IT literate and fluent in French.

Contact us to learn more.

UK Small Business Directory


TrainingCoachingFacilitatingCase StudiesPsychometric TestingSmall Business PartnershipsClient Quotes